Refund policy

Returns & Refunds Policy

30-Day Returns

We accept return requests within 30 days of delivery.

We understand that you may need to open the packaging to inspect your Sidecar Sleeper™. That's perfectly fine!

To qualify for a standard return, the product must be unused, clean, undamaged, and returned in its original condition with all included components and packaging.

Products that have been slept on or otherwise used are not eligible for standard returns.

To start a return, contact us at help@sidecarsleeper.com with your order number within 30 days of delivery. Once your return is approved, it must be shipped back within 7 days. Please do not send your Sidecar Sleeper back without contacting us first.

Customers are responsible for return shipping costs. We do not offer exchanges at this time.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your Sidecar Sleeper arrives damaged or defective, or you receive the wrong item, contact us as soon as possible so we can make it right.

We may ask for photos of the product and packaging to help us resolve the issue. If the issue is due to an error on our part or an eligible damaged or defective product, Sidecar Sleeper will cover the return shipping cost.

Refunds

Once your return is received and inspected, we'll notify you of your refund status within 5 business days. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.